U.S. employees complain of bureaucracy

A majority of professionals working for global corporations say their companies have layers of bureaucracy that affect decision making, leaving most of them dissatisfied with their managers, a study said Monday.

Consultants Booz, Allen Hamilton surveyed about 4,000 professionals in the United States and found many of the largest companies, with revenues of $10 billion and up, would try to fix a badly decentralized organization by "adding layers of management and bureaucracy."

Booz Allen's survey found that often the management at these companies agreed on strategic plans, but few actually implemented them.

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The study, which uses a special self-assessment tool, found that nearly 60 percent of respondents worked at companies where management was out of touch with the rest of organization.

"Respondents at all levels in companies across industries indicate that their organizations struggle to execute decisively and effectively," the study said.

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More than half of respondents felt that the accountability for decisions and actions was unclear in their organizations. Lower-level employees also felt they were distrusted, underestimated and were trapped in an overly politicized environment.

"Those with initiative and exceptional talent may well defect," the study said.