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Last Updated: Thursday, October 1, 2026 at 01:58 PM
Category: Tech

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Trying to get a restaurant reservation? Get ready to compete with AI agents

Some agents are causing problems that, while not exactly extinction-level events, demonstrate how much of the world remains unready for their widespread proliferation.
A top-down view of a crowded dining table at a Japanese restaurant.
Izakya Seki Restaurant in Washington, D.C., in April. The rise of AI agents has already led some in the hospitality industry to start to question who exactly they are communicating with when they receive inbound requests. Scott Suchman / The Washington Post via Getty Images file

The tech world believes the next big thing involves personalized AI agents that can take on mundane tasks like updating a calendar, making purchases, responding to emails and even making phone calls.

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